Order Cancellation or Amendments
When ordering your goods, you are agreeing to a legally binding contract. According to the Consumer Contracts Regulations 2013, made to measure goods, such as blinds, are excluded from this legislation and the 14-day cancellation rights do not apply. Cancellations are still possible, and a full refund will be issued so long as production of the products or parts of them have not begun. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
Order Arrives Damaged
All Blinds4value products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems, please e-mail us at email@example.com or call our customer service team. If the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and your blind is damaged, please contact our customer services team and we will arrange a replacement. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage incurred during the delivery process. We will deal with your queries promptly and if necessary, arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
Returns and Refunds
Many of the products that we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure, please call our customer services team for help and guidance before ordering or consult our online measuring guide located on our website. You must check the product details and measurements before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
If however you receive a damaged or defective product we may request for the product to be returned to us for inspection. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.